How To Calculate Net Promoter Score 5 Point Scale. Nps is calculated by subtracting the percentage of customers who answer the nps question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’). Then, you calculate your net promoter score by subtracting the % of detractors from the % of the promoters:
For instance, if you have 25% promoters, 55% passives and 20% detractors, the nps will be +5. So, if 50% of respondents were promoters and 10% were detractors, your net promoter is a score of 40. Use our nps calculator to find your nps score based on your count of promoters, detractors and passives.
Nps % = ( (promoters — detractors) ÷ respondents) x 100.
At last, benchmark your nps score. This score is calculated by subtracting the percentage of promoters from the percentage of detractors. Easily gather crucial data for your business operations with surveymonkey®. Here’s how to calculate nps: