How To Calculate Net Promoter Score In Tableau. Since an example net promoter score is always shown as just an. Get results from 6 engines at once
Send your customer a transactional nps survey to find out how your support representative has handled a specific situation and whether the proposed solution was helpful to the client. Here’s how to calculate nps: Nps is calculated by subtracting the percentage of customers who answer the nps question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’).
Taking the following example, the % of total promoters equals 40.2% and taking the % of total detractors (35.4%).
Get results from 6 engines at once Net promoter score (weighted) calculatedfield: The industry average for technology / computer software: Easily gather crucial data for your business operations with surveymonkey®.