How To Find Net Promoter Score. It is based on the results of a current customer survey, which asks respondents to answer the following question: How to calculate the employee net promoter score.
The first step is to determine what percentage of your customers are promoters, and what percentage are detractors. Now, calculate the percentage of promoters (61.5%) and detractors (11.6%). Employee net promoter score = % of promoters minus % of detractors.
What is net promoter score (nps) & how is it calculated.
Now, calculate the percentage of promoters (61.5%) and detractors (11.6%). The first step is to determine what percentage of your customers are promoters, and what percentage are detractors. → read the chapter on how to calculate nps. (6 days ago) here’s how to calculate nps: