How To Work Out Net Promoter Score. Calculating the net promoter score is critical to gauge your customers’ satisfaction and loyalty. The first follows a similar method to the customer nps and, for the sake of this article, will be named “the conventional method”.
Subtract the percentage of detractors from the percentage of promoters, and you’ve got your nps score. Repeat this process for detractors. How to calculate nps in excel:
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The nps method is used by companies to measure how satisfied customers are with their products, services and business. Set your training sessions with the myzone system. Add up the total responses from each group. Nps is calculated by subtracting the percentage of customers who answer the nps question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’).