Self Service Technology In Hospitality Industry. The hospitality industry is focused on catering to the consumer, burciaga said. A new generation of travelers use technology throughout their daily lives.
The hospitality industry is focused on catering to the consumer, burciaga said. By ong lixin isis bachelor of arts national university of singapore 2004 a professional paper submitted in partial fulfilment of the requirements for the. Customers looking to book a trip no longer need to visit an agency they can go online to companies such as expedia, make my trip or priceline and book an entire trip themselves.
The hospitality industry has experienced significant disruption through technology, but also many unique opportunities.
A conceptual framework for adopting self service technology. Media convergence transforms established industries, services, and work practices and enables entirely new forms of content to. About the author nicole spent more than 12 years in the regional divisions of micros systems, divided between product and project management of property, sales force and. By ong lixin isis bachelor of arts national university of singapore 2004 a professional paper submitted in partial fulfilment of the requirements for the.