Usaa Customer Service Reviews. Watchdog dave lieber asks why. Usaa, one of the nation's most prominent insurance companies has gone from an 'a' grade to an 'f' grade at the bbb in one year.
Customer service contacts and company information. Customer service contacts and company information. Usaa was first mentioned on pissedconsumer on may 09, 2008 and since then this brand received 1553 reviews.
Usaa does not have an agency force, but markets their products directly to their prospective customers.
The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Usaa had a reputation to care about the service members and their families. Over 30 years, the level of customer service for usaa has declined steadily. Consumer complaints are around the industry median for auto insurance, with fewer than.