What Is Service Design. Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. • service strategy • service design
It provides a holistic design approach to help an organization deliver better services. We’re specialists in branded service design. The design of a service should therefore incorporate the orchestration of tangible evidence—everything the consumer uses to verify the service’s effectiveness.
Service blueprinting, for example, is a useful, versatile tool, but there’s more.
Service design is the activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience. The activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. Which to be fair is already pretty awesome 😛 they are also creating tips and tricks to help service designers build better portfolios, find even more opportunities, and understand how to start a career in service design.