How To Calculate Nps Score. To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters. Percentage of promoters minus percentage of detractors
Here’s how to calculate nps: Subtracting the percentage of detractors from the percentage of promoters. To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters.
At last, benchmark your nps score.
The importance of the net promoter score is that it gives you insights into your customer loyalty spectrum. The first follows a similar method to the customer nps and, for the sake of this article, will be named “the conventional method”. Find out how to calculate your nps and rolling average nps scores. Here are the steps to calculating and plotting the nps calculation i’ll follow in this post: